Giving an Uber passenger a low rating can be an awkward process. Unlike passengers, we need to leave our rating right away, often in full view of the passenger. Sometimes drivers don’t leave a low rating because they think their passenger will see them do it, so bad passengers don’t get the low ratings they should be getting.
Aaron from Your Personal Driver has an interesting way to give passengers a low rating without risking a confrontation with your passenger.
Take a look at Aaron’s video, and if you prefer to read, check out the video transcript below the video.
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Hey Internet, It’s Aaron, Your Personal Driver. I’m going to show you how to give a one star rating to a customer without them finding out it was you.
We all know with the update Uber had on to their app, riders can now easily see their rating. And if the rating goes up, then they know you gave them a five star rating. And if the rating goes down, they know that you gave them a one star rating. So, I’m going to show you what you can do to guarantee that they will not know that you are the driver that gave them a bad rating.
Our Top Tips for Drivers:
Start by giving the passenger a good rating
What you do is, when the passenger leaves, you give them a five star. Give them that five star as fast as you can. Let them see you give them the five star. Let them know you gave them a five star, it’s more likely that they’re going to tip you.
If it was a bad rider, for example they smoked in your car, or left trash in the back of your car, or whatever you think deserves a one star rating, make a note of the ride. Take a screen shot on your phone if you don’t think you’re going to be able to remember. Later on when you take a break, or the next day when you’re done driving, you can go back and change it.
How to change your passenger’s rating
I’m going to get my phone now and I’m going to put it up on the screen here. And I’m going to show you the steps you need to take in order to change your rating. You go to your Uber app. On the bottom right of the phone, you’re going to go to “account.”
Under “account,” you’re going to see a bunch of different options. What you’re going to go to is, I should know how to do this, what you’re going to go to is “help.” Under “help,” there are a bunch of different options. You’re going to select “trip issue and refunds.” Once you select “trip issue and refunds,” select the ride that you don’t like.
Select the trip and find “I want to change my rating for my rider”
There are a bunch of different options for this rider. By the way, this is also how you do a cleaning fee if that’s something that you want to do. But I will select, “I want to change my rating for my rider.”
Now, as you can see, it gives you two places to write. The first one is what do you want to give them. So you can choose one, two, three, four, five stars. So, the rider smoked in my car, he left trash in the car, he spilled water on the floor boards and he called me racist things, for this scenario. So we’ll select one. And then you can write anything you want about the rider to Uber, to let them know why you want to change this rating. And I’m just going to write, “This rider closed the door too hard, smoked crack cocaine, started small fires and declared his love for the KKK.
Then, I’m not going to submit it, because I don’t actually want to tell Uber that this particular ride was a member of the KKK. But you can see what I’m saying. You write whatever you want to there. And instead of “back,” you’re going to hit “submit.”
I had to do it twice last night. You get a nice message from Uber saying they changed the rating to a one star. And so that way if you give it a day or two, it won’t be you who the rider thinks gave them the one star. Make sure in the message you tell Uber to not match you with that rider again. So they’ll get a one star and they’ll take them off your platform so you won’t have their s*** again.
I hope you guys enjoyed this video. Thanks guys!
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